Badger Meter EyeOnWater is a convenient online platform that allows you to monitor your water usage in real-time and manage your water consumption efficiently.

With your EyeOnWater account, you can:

• Monitor your water usage.
• Set up leak alerts to detect unusual water consumption.

• View historical water usage data.

• Set usage goals and track your progress.
• Receive important notifications and alerts from our utility.

To set up an EyeOnWater account, please follow these steps:

• Visit our website at shs.eyeonwater.com.
• Click on the “Sign Up” or “Create Account” button.

• Follow the on-screen instructions to provide your account information and create a secure password.

• Complete the registration process by verifying your email address.

No, creating an EyeOnWater account is free of charge for our customers.

You will need your EOW account number and a valid email address to sign up for an EyeOnWater account.

Your EOW account number can be found on your water bill. It is located at the top of the bill in a field called “EOW Account #”.

Yes, you can link multiple water accounts (e.g., different properties or meters) to your EyeOnWater account for easy monitoring and management.

Your water usage data is typically updated every hour, allowing you to monitor your consumption in near real-time.

If you forget your password, click on the “Forgot Password” or “Reset Password” link on the login page. Follow the instructions to reset your password.

EyeOnWater is designed to help you detect and address water leaks promptly. Common water leaks that may trigger a leak alert include:

• Continuous or high-flow water usage when no appliances or fixtures are in use.
• Unexpected spikes in water usage compared to your typical consumption.

• Continuous running of toilets or faucets.

• Undetected pipe leaks in your home or property.
• Outdoor irrigation or sprinkler system issues.

If you receive a leak alert from EyeOnWater, it’s essential to investigate the cause promptly to prevent water waste and potential damage to your property. You can use the platform’s features to analyze your water usage data and identify the source of the leak.

Yes, it is the customer’s responsibility to actively monitor their water usage using the EyeOnWater platform. While our utility provides you with the tools and alerts to help you manage your water consumption effectively, it is essential for customers to regularly check their usage data, set up alerts, and take action if unusual patterns or potential leaks are detected. By actively monitoring your water usage, you can contribute to water conservation efforts and avoid unexpected water-related issues.

For any account-related questions or issues, please contact our customer support team at 505-856-6419.

Yes, you can download the EyeOnWater mobile app from the App Store (iOS) or Google Play Store (Android) for convenient access to your account on your mobile device.

Yes, we take the security and privacy of your personal information seriously. EyeOnWater uses advanced encryption and security measures to protect your data.

Yes, you can export your water usage data in various formats for further analysis or record-keeping purposes.

If you encounter difficulties when attempting to create an EyeOnWater account, and the system can’t find your information, please follow these steps:

1. 1. Verify Your Account Information:
      • Double-check that you are entering the correct account number associated with your water utility service. The account number can be found on your water bill.
   2. Contact Customer Support:
      • If you are confident that your account number is accurate and you are still unable to proceed with the registration process, please contact our customer support team at 505-856-6419. They will be happy to assist you in resolving the issue and ensuring your account is set up correctly.

Ensuring the accuracy of your account information is crucial in creating a successful EyeOnWater account, and our customer support team is readily available to help you navigate any challenges you may encounter during the registration process.

Parking over a water meter can disrupt the communication between the meter and EyeOnWater, temporarily affecting data updates. To ensure uninterrupted service, please avoid parking over water meters or any devices connected to EyeOnWater. If you need to access the meter for maintenance or have concerns about its location, please contact our utility for assistance.